Support

Contact us

• General support and account help: support@playtoast.com
• Privacy requests, data access and deletion: privacy@playtoast.com
• In-app: open the support section inside the Topdog app.

For anything involving your balance, identity verification or a contested contest result, use in-app support or email from the address on your account — it lets us verify you faster.

Withdrawals and your balance

Identity verification (KYC) must be complete before funds can be released. If verification is outstanding, finishing it is usually what unblocks a withdrawal — see the Terms of Use for the full requirements.

Entry fees and unpaid prizes are held in a segregated, FDIC-insured player-funds account, and are never mixed with operating capital.

Taking a break, or closing your account

You can self-exclude at any time by requesting it through the support section in the app. We will lock your account for the period you choose: 24 hours, 7 days, 30 days, 6 months, 1 year, or permanently.

While self-excluded you cannot join paid contests or access your wallet, though you can still play free games. Permanent exclusion cannot be reversed on the same phone number.

Any available balance is returned promptly — usually within 48 hours — via your original deposit method, Venmo, PayPal, or paper check.

If gaming has stopped being fun, our Responsible Gaming policy lists free, confidential helplines for every US state.

Privacy and data requests

You can request a copy of your data, ask us to correct it, or ask us to delete it. Email privacy@playtoast.com and say clearly what you are asking for. We may need to verify your identity first, usually by confirming control of your account email.

We respond to access and deletion requests within 45 days. If we need longer we will tell you why, and take at most a further 45 days.

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Toast Studios, Inc.

Servcorp – Financial District NYC

17 State Street, Suite 4000

New York, NY 10004, USA